ezez Privacy Policy – How We Handle Your Personal Data

When you create an account with ezez, we collect the personal information you provide during registration, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm your eligibility as a player aged 18 or above, and set up your account securely. We may also request additional documentation — such as a government-issued ID — if our verification process requires further confirmation of your identity or residency in the Philippines. Providing accurate information is a condition of using the platform, and any false or misleading details may result in account suspension.

Beyond account registration, we automatically collect certain technical and behavioural data when you access the platform. This includes your device type, operating system, browser version, IP address, and mobile network information. We also record session data such as the pages you visit, the games you play, the duration of your sessions, and any errors or crashes you encounter. This technical data helps us maintain platform stability, improve performance across mobile devices, and personalise your experience. Additionally, when you make deposits or withdrawals in Philippine Peso (PHP), we collect transaction records including payment method type, transaction amounts, timestamps, and processing status — though we do not store full card numbers or bank account credentials directly on our servers.

ezez uses cookies and similar tracking technologies to make the platform function correctly and to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language preference, and ensuring that the platform operates securely. Without these essential cookies, certain features of the ezez platform may not work as intended.

In addition to essential cookies, we may use performance cookies that help us understand how players navigate the platform — for example, which pages are visited most frequently and whether any errors are encountered. These cookies collect aggregated, anonymised data and are used solely to improve platform performance. We do not currently use third-party advertising cookies that track your behaviour across external websites. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of your ezez account. By continuing to use the platform after being notified of our cookie practices, you consent to the use of cookies as described in this section.

ezez does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share limited data with carefully selected third-party service providers who assist us in operating the platform, processing payments in Philippine Peso, verifying player identities, and maintaining technical infrastructure. These providers are granted access only to the data they need to perform their specific function, and they are contractually required to keep your information confidential and to use it solely for the purpose for which it was shared.

In some circumstances, we may be legally required to disclose your personal data to regulatory bodies, law enforcement agencies, or other authorities in the Philippines if we receive a valid legal request or if disclosure is necessary to protect the rights, safety, or property of ezez or its users. We may also share data in the context of a corporate transaction such as a merger or acquisition, in which case we will take steps to ensure that your data remains protected under the terms of this policy. Outside of these defined circumstances, your personal data will not be shared with any external party without your explicit consent.

ezez is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 18. During the registration process, players are required to confirm that they meet this minimum age requirement, and age verification may be conducted at any time at the platform's discretion. If we discover or have reasonable grounds to believe that a registered user is under the legal age, we will immediately suspend the account, investigate the matter, and delete any data associated with the underage user in accordance with this Privacy Policy.

If you are a parent or legal guardian and believe that your child has registered on the ezez platform without your consent, we urge you to contact our support team immediately. We will treat such reports as a priority and take all necessary steps to remove the account and associated data promptly. Protecting minors from exposure to online gambling content is a responsibility we take seriously, and our platform incorporates age-gate measures and responsible gaming tools to support this commitment. For more information on player protection measures, please visit our Responsible Gaming page.